The difficulties that companies that provide professional services (such as marketing, legal, consulting, and accounting) face when interacting with their clients. The process is specific to each field and requires many clarifications and the exchange of different types of information.
Copilot is a platform that helps these companies create portals where they can organize specific and comprehensive interactions with their clients without the need for programming.
Copilot allows companies to set up specific documents and widgets for different types of clients or customer interactions. It also includes a catalog of widgets for popular platforms such as Calendly and Airtable that can be easily added to a website. This allows companies to continue using familiar tools in their customer interactions without having to give up their current platform. Additionally, the platform allows for automation of the entire customer interaction process, such as automatically creating a client section with necessary forms and documents after a website visitor submits their first request.
Copilot is a platform that helps these companies create portals where they can organize specific and comprehensive interactions with their clients without the need for programming.
Copilot allows companies to set up specific documents and widgets for different types of clients or customer interactions. It also includes a catalog of widgets for popular platforms such as Calendly and Airtable that can be easily added to a website. This allows companies to continue using familiar tools in their customer interactions without having to give up their current platform. Additionally, the platform allows for automation of the entire customer interaction process, such as automatically creating a client section with necessary forms and documents after a website visitor submits their first request.
The cost of the Copilot platform varies based on the included functionalities and ranges from $39 to $139 per month per internal user. There is also a special rate for companies with "special requests" that starts at $2,000 per month. The startup recently raised $10 million in funding, bringing the total investment to $13 million. After this round, the startup's valuation has grown to $100 million. The founder aims to create a "Shopify for service-based companies" as these types of companies make up more than 60% of the market.
The key advantage is that small businesses make up 90% of all service-based companies. Therefore, paying for each individual service is not practical for these companies. It's much easier and more cost-effective for them to pay for one solution that includes all of the necessary features, even if it's at a basic level of implementation. The possible direction for this concept is to create a "Shopify for service-based companies." Shopify already exists for e-commerce and is growing rapidly. Why not try to replicate that success in the service market? The target audience for this type of platform would be small businesses, however, small businesses have a high mortality rate which makes it difficult to predict their success in the long term.